Carole’s Cuties’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 Business Days 

Shipments sent out Business days(Mon-Fri.), subjected to holidays and postal holidays.  Shipments sent through UPS or USPS systems

Shipping rates and delivery estimates

Shipment method	Estimated delivery time	Shipment cost
UPS Standard	3-5 business days	$15.00
Customer Pick-Up *	Varies	Free

*Customer Pick up option for customers who want to pick up on location only, Subject to follow up emails, Order subject to cancellation if emails not answered.

Shipment confirmation and order tracking

Shipment confirmation and tracking provided when Package leaves facility

Customs, duties, and taxes

Carole’s Cuties is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Carole’s Cuties is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.  Claims limited to 30 days time, if Shipment has not been delivered within 30 days please contact Shipping Service and our Support Team.

International Shipping Policy

*International Shipping varies on Parcel weight and Destination. 

Returns and Exchange Policy

If you have ordered an item by mistake please contact us before shipping if possible for a full refund, or exchange of the item.  If an item comes in damaged support may issue an exchange for a new item or refund for damaged item. Exchange is limited to 15 Days of item shipment.  Exchanges take approximately 1-3 business days to Process.

If you have received an item you did not order please contact us.

For more information, email support Carolescuties1@gmail.com